Open to management opportunities

Susmita
Saha

Business Management Team Leadership Organisational Strategy

MSc International Business Management Candidate at London South Bank University. Over three years of progressive experience in team leadership, client management, and business operations.

A rare combination of analytical rigour and people-first leadership — driving measurable improvements in client satisfaction and operational efficiency across global operations.

✉️ Get in Touch LinkedIn
📍 London, United Kingdom
✉️ susmita.saha.svr@gmail.com
📞 +44 7944 495926
Susmita Saha
Susmita Saha
MSc International Business Management
3+
Years Exp.
15+
Team Size
40%
Retention ↑
🏆
Above &
Beyond
Core Competencies

Skills & Expertise

A well-rounded skill set built across leadership roles, client-facing operations, and academic study.

👥 People & Leadership
◆ Staff training & mentoring
◆ Team motivation
◆ Performance goal-setting
◆ Cross-functional collaboration
📈 Strategy & Operations
◆ Organisational strategy
◆ KPI tracking
◆ Data-driven decision-making
◆ Continuous improvement
🤝 Client Management
◆ Client relationship management
◆ Insight communication
◆ Analytical thinking
◆ Time management
🛠️ Tools & Platforms
◆ Microsoft Office · Google Suite
◆ Trello · Jira · Asana
◆ Zendesk · ZohoOne
◆ SPSS · MS Project
Career Journey

Work Experience

Consistent progression from individual contributor to team leader, with measurable impact at every stage.

Retail Assistant
Sainsbury's · United Kingdom
Aug 2025 – Present
  • ◆ Delivering customer support across multiple departments, serving 200+ customers daily.
  • ◆ Maintained 95%+ availability across key product lines.
  • ◆ Reduced stock gaps by 25% through effective rotation and coordination.
  • ◆ Trained 3 new starters to ensure smooth onboarding.
Team Leader
Quantanite · Bangladesh
Jan 2024 – Feb 2025
  • ◆ Led a team of 15+, raising goal success by 20% and operational efficiency by 25%.
  • ◆ Collaborated with HR to cut hiring time by 30%.
  • ◆ Implemented contingency plans reducing financial risk by 15%.
  • ◆ Fostered a positive work culture that drove engagement and cross-team collaboration.
Senior Associate
Quantanite · Bangladesh
Jul 2021 – Jan 2024
  • ◆ Supervised 10+ team members to 98% quality standards.
  • ◆ Developed 5+ training programmes, increasing team capability by 30%.
  • ◆ Managed 15+ client accounts, raising customer satisfaction and retention by 40%.
  • ◆ Recognised with the "Above and Beyond" award for Q2 2023.
Associate
Quantanite · Bangladesh
Aug 2017 – Jul 2021
  • ◆ Began as an Analyst and was promoted to Associate for strong data accuracy and performance.
  • ◆ Generated 200+ leads monthly and maintained 100% website data accuracy.
  • ◆ Created quality content that boosted brand engagement and reach.
Impact by the Numbers

Measurable Results

40%
Client Retention Uplift
Managing 15+ client accounts
30%
Training Effectiveness
Through 5+ training programmes
25%
Efficiency Gain
As Team Leader
98%
Quality Standards
Across supervised operations
🏆
"Above and Beyond" Award
Awarded by Quantanite, Dhaka, for outstanding performance in Q2 2023
Academic Background

Education

🎓

MSc International Business Management

London South Bank University
Jan 2025 – Present

Modules: International Market Expansion, Decision Making, Organisational Behaviour, Quantitative Project Control, Consultancy, Enterprise & Innovation, Research Methods.

🎓

MSc Physics

National University, Bangladesh
2016

Advanced analytical and quantitative thinking — a foundation for data-driven management.

🎓

BSc (Hons) Physics

National University, Bangladesh
2015

Strong scientific grounding in analytical reasoning and problem solving.

Languages
Bengali First language
Hindi Fluent
English C1 — Advanced
Personal Interests
📚 Reading — Technology & Business Strategy 📷 Mobile Photography & Visual Storytelling
Get in Touch

Let's Connect

I'm actively seeking opportunities in Business Management and Leadership where I can apply my operational expertise and strategic thinking to create meaningful impact.

✉️ Get in Touch 📞 Let's Talk 🔗 LinkedIn
📍 London, United Kingdom ✉️ susmita.saha.svr@gmail.com 📞 +44 7944 495926
References available upon request.